Caller ID Clearance & Name ID

Achieving Successful Mass-Dialout Delivery in the Wild West

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The telecoms industry has been a little like the Wild West in recent years. SPAM/Scam calls abound and mobile carriers have responded by developing independent Allow/Disallow Lists. There is no central SPAM database. Instead, we have a posse of independent filters and internal databases determining both Name ID display and SPAM tags. That means mass-outreach can get mislabeled or blocked across major networks.

TTHM already complies with STIR/SHAKEN protocols for registering outbound calls on behalf of clients. This has absolutely improved our delivery rate. However, each carrier manages its own Allowlisting/Name ID and SPAM/Scam databases – often through third party vendors. As a result, we still see legit calls restricted, displayed with the wrong Name ID, or mislabeled with tags like “Scam Likely”.

Caller ID Clearance by TTHM

Telephone Town Hall Meeting has developed a method for manually clearing client Caller IDs across major phone networks using protocols established by each carrier and their vendors. The process is labor-intensive but has proven to drastically decrease SPAM tags for even our highest volume clients. TTHM works to register your Caller ID phone with each of the different entities responsible for Allowlisting and Name ID. Completion of the Allowlisting/Name ID process can take ten days or more, so it is important to begin the clearance process in advance of planned mass-outreach.

ALLOWLISTING + NAME ID COST: $450/ Caller ID Phone Number
Download our TTHM Caller ID Clearance Form and return it to us to get started.
(Expect at least 10 days for completion and percolation of Allowlisting/Name ID.)

Into the Future of Call Compliance

TTHM updates its protocols for successfully delivering client messaging as often as is necessary, and recently multiple times each year. Because there are so many bad actors abusing the telecoms network with SPAM and Scam calls, those of us delivering legit messaging have to work twice as hard to navigate the restrictions imposed on outreach. At TTHM we roll with the punches though, so our goal is to work within the ever-changing government and carrier Compliance Frameworks to exceed the delivery rates of our competitors.

The telecoms industry will likely increasingly rely on registration of phone traffic to ensure its validity. From STIR/SHAKEN to 10DLC and Caller ID Clearance to best practices for orchestrating large-scale call and text outreach, Telephone Town Hall Meeting is dedicated to delivering client messages successfully.

Check out our Tech Blog to learn more about how TTHM navigates the telecoms wilds.