Municipalities & Counties

Municipalities by TTHM

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Upgrading City & County Outreach with TTHM

Jump to a video walkthrough of a mock Teletownhall production for Gotham City District 2

How does a Telephone Town Hall Meeting work for a city or county?

1. We use virtual telephone town hall forums to connect city and county leaders to a large target citizen audience.
2. The event starts with an outbound dial to targeted resident landlines and mobiles along with VIP web/text registrants.
3. The forum continues with moderated introductions and updates from city leaders and content experts.
4. TTHM works to engage the listening audience through screened, moderated Q&A and real-time polling while featuring client speakers.
5. We can focus content and the subsequent discussion on a bond initiative, the budget, infrastructure, parks & rec, disaster relief, transportation, State of the City, etc. Or we can allow questions from the audience to dictate Q&A with answers coming from multiple departments and/or city leaders.
6. The TTHM moderator and a team of live operators manage the telephone town hall by screening questions, collecting emails for updates, providing the audience with information, and facilitating Q&A.
7. During the forum, client decision-makers review questions using a virtual platform and determine which ones to answer plus which speakers will answer them.
8. We provide clients with training on the tele-town hall production platform to ensure that speakers and decision-makers are comfortable during the live forum.
9. Reporting includes a full forum recording, detailed participation statistics, all submitted questions, collected emails, and any voicemails left by participants.

How much does TTHM help with the live Teletownhall event setup and production?

A professional moderator develops and enacts a production agenda and provides virtual training demos for city/county staff on request. Meanwhile, a Telephone Town Hall Meeting crew of live operators screens resident questions and gathers email opt-ins.

We also offer several alternate-language participation options to help bridge the language gap with residents. Our bilingual interpreters and operators provide the same engagement opportunities to simulcast participants. The most common alternate broadcast is a Spanish Simulcast, but we can work to assemble interpretation teams that serve the language preferences of your specific community.

The Telephone Town Hall Meeting team can tag residents in need of offline assistance based on client guidance and enact custom workflows based on client goals. Nobody has as much experience producing full-service tele-town hall forums as TTHM.

• A TTHM Moderator fully manages each event from setup to training to launch, During the forum the moderator can provide intros, facilitate Q&A, run polls, and initiate closing comments. Add PSA’s and other important info to further engage the audience.
• TTHM Operators screen questions and collect email opt-ins from residents during the event. Our professional crew has produced thousands of live virtual forum events.

What other services can be combined with Teletownhall event productions?

Telephone Town Hall Meeting services help enhance your outreach avenues before during and after each live tele-town hall event. TTHM uses an arsenal of mass-communications tools to create meaningful engagement and deliver trustworthy information.

We leverage e-Registration and MMS Text Alerts to promote the event in advance, and you can add Mobile Direct Dialing to invite mobile users during the live tele-town hall dialout. And our experienced Telephone Town Hall Meeting production team can add real-time polling, patchthroughs, webcasting, Zoom/WebEx webinar integration and email collection during the event to broaden the reach and impact of your forum.

• Add a Simulcast in Spanish, Vietnamese, Cantonese, Mandarin, Korean, Armenian, etc. to ensure that you are communicating with residents across language barriers.
• Use our custom Web Registration Page to generate VIP opt-ins from the community. These numbers are typically dialed first before a larger dialing list targeted by area/demographics.
• Offer a Web Simulcast via through a web browser on a mobile device or PC so that residents can register and join during the live forum.
• Take advantage of our Zoom/WebEx Integrations so that tech-savvy community members can choose to join on a familiar webinar platform instead of listening over the phone.
• Leverage our MMS Text Alert service to deliver detailed information under a city banner image that authenticates your messaging for residents. This tool can also be used to generate ongoing opt-ins for your telephone town hall forums.
• Utilize Mobile Direct Dialing to reach mobile phones during the tele-town hall dialout with a live invitation to join the discussion.

Contact Us for a complimentary virtual demo of our telephone town hall service and let us know what outreach goals TTHM can help you accomplish.

See below for a video of a mock forum for Gotham City District 2 featuring our TTHM Super Staff.

TTHM Municipal Teletownhall Sample