Associations, Corporations & Utility Coops
Utility Coop, Corporate & Association Outreach Empowered by TTHM
Teletownhalls empower our Professional Association, Corporate and Utility Cooperative clients with broad outreach that reaches a target audience. Our outbound dial dramatically increases participation compared to inbound-only forums. And we can still offer a concurrent Webinar Simulcast participation option for those who prefer to join via Zoom or WebEx.
Telephone Town Hall Meeting (TTHM) staff manages these live Teletownhall forums so that our clients can focus on providing updates, giving quality answers during Q&A, running survey questions, asking for updated contact information, and encouraging specific actions by event attendees.
Plus, TTHM offers a suite of In-Event Add-Ons that can expand your audience and create strong ongoing connections with forum participants. A TTHM Moderator assists with setup and manages the live production. Meanwhile, TTHM Operators screen incoming questions, gather contact info from participants, and repeat key information like websites and phone numbers to listeners who request details they may have missed.
Learn more about how Teletownhalls work for our Association, Cooperative and Corporate clients below. Visit the TTHM Toolbox to view all of our empowering outreach tools. And Contact Us for a complimentary demo of our virtual forum technology.
How do Coops & Corps use virtual forums?
Utility Cooperatives use our Teletownhall technology to educate members about the benefits of coop membership, to provide updates on the nuts and bolts of energy distribution, and to answer questions or clarify misconceptions that coop members may have. Telephone Town Hall Meeting can also broadcast in Spanish and other languages to bridge language gaps. Our Utility Coop clients typically hold quarterly Teletownhalls with their cooperative community to provide updates, troubleshoot common issues, gather updated contact information, and generally educate members.
Corporations can create a similar virtual forum environment, where employees and stakeholders are called at the time of the event and simply answer to join live. TTHM provides setup assistance to structure the event according to a developed agenda, then we produce the forum along that timeline. Our Moderators and Operators work to make sure that all outreach goals are achieved within each customized production.
How do Membership and Professional Associations use virtual forums?
Professional Associations and Membership Associations use our Teletownhall events in much the same way that corporate and cooperative clients do. However, there are some Event Add-Ons that are more useful to Associations than other client types.
Our in-event Patchthrough option can be used to live-transfer event participants to a targeted phone number. We use this feature to transfer event attendees to training services, or to send forum participants to the office phone of a targeted legislator so that they can deliver informed messaging as a member of a constituency or organization.
Telephone Town Hall Meetings are broadcast over the phone with Web Simulcast and Webinar Integration options to expand the audience for your Teletownhall events. Learn more and discuss your outreach goals in a free virtual demo of our Teletownhall tech by Contacting Us.
What are some examples of Utility Coops using Teletownhall outreach?
Regular Meetings by Telephone Town Hall Meeting
Many COOPs switched to virtual member meetings out of necessity during the pandemic, then continued hosting live virtual meetings because of the success with these forums. Our coop clients saw more member participation, reached members who would never attend an in-person meeting, and avoided the costs of organizing a physical annual meeting of members.
Our coop forums feature a mix of upper management, content experts and board members. Utilizing our data collecting feature, our clients have handed out large prizes to a few lucky winners, encouraging lengthy participation in the live forum. Our annual meetings for coop clients also saw scholarships delivered to members during the live forum.
The Changing Face of Utility Coops
Some utility coop Teletownhalls focus exclusively on the technological changes that affect cooperative members. Providing accurate information is often the primary goal of Telephone Town Halls because politicians and news media often speak about energy production and distribution through a lens of bias against the industry.
TTHM reaches out to members directly to notify them about monumental changes being made like a system-wide switch to Smart Meters, to discuss the affects of external factors on pricing, and to report live on efforts to recover from natural disasters. We can tailor our outbound dial to reach individual neighborhoods dealing with storms and outages, then we can identify specific needs of those affected using our Question Screening, Data Collection and Real-Time Polling features.
Our clients have used Teletownhall and P2P Text Alert technology to open up conversations about electric transportation changes and costs to the community, the coop and its members. Some of the more important work Telephone Town Hall Meeting has done as a company has been educating utility coop members and the public in general about the annual fire season, how to stay prepared, and what changes are being made to reduce wildfire risk. TTHM has also reached audiences about urgent matters such as planned power outages, explaining their necessity and the timeline involved.
Verifiable In-Event Voting
Coop management has used our large virtual forums to hold functional annual meetings where they pass motions and elect new leaders by utilizing our real-time polling feature.
Telephone Town Hall Meetings for utility coop clients start with a dialout to members ranging from a few thousand to over 50,000 outbound dials. Members have the opportunity to hear from candidates, potentially ask questions, then vote in a board election. TTHM typically dials a membership phone list provided by the client, but we can also create a controlled web registration page for those who need to update their contact information with the coop in advance of an event. Because we control the dialout, only members have the option to submit questions, and vote in surveys and election polls.
Reporting details how each member voted in each poll, allowing you to further verify the veracity of results. TTHM also provides a high-bitrate MP3 recording of the entire forum so that it can be posted online or otherwise distributed to members who could not attend the live virtual forum.
Member Power Hour
Utility Cooperatives have used our managed Teletownhall forums for a wide variety of outreach including a “Coop Member Power Hour” that focuses on the communal aspects of being a coop member. Speakers include both COOP leadership and board of directors using the TTHM Web Simulcast feature or Webinar Integration for a personal face-to-face interaction. Member Power Hours feature workshops where members and leaders discuss what’s working, look into the technological future of the cooperative, and discuss the affects that supply chain and the economy have on coop costs and utility pricing.
Coop Employee Meetings
Some coop clients hold multiple meetings with employees each year, bringing the entire organization together from multiple offices located across a broad geographic area. These outbound-dial forums also reach employees who are working in the field. Employees can either join by phone or webcast. A strategic team of management and content experts frame the discussion then answer questions. TTHM provides a Web Registration Page so that employees have the opportunity to update their contact information for each forum. The Web Registration Page also allows employees to submit questions anonymously prior to the forum and have them read over the air. Some of our coop clients also offer a Facebook Live stream in addition to our phone and web broadcasts.
Educate Pensioners with Live Phone Forums
Pensioners often struggle to get accurate information, and to understand complex issues surrounding their benefits. Hold a Teletownhall over the phone and web to educate retirees in a virtual environment. You broadcast from your office, they listen live from home, and Telephone Town Hall Meeting staff manages the entire event.
Learn more on our Health Care & Retirees Page.
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Los Angeles, CA
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