Government & Industry Compliance
Requirements

Intro to Compliance

Telephone Town Hall Meeting (TTHM) has always upheld the highest standards for mass- outreach. We operate on the leading edge of communications, and that means staying on the leading edge of ethical outreach.

Our team often exceeds the statutory requirements that govern telecommunications to ensure the highest standards for our clients. We believe that good outreach means prioritizing the regulations that protect consumers and separate us from the spammers, and the telecoms industry as a whole has enacted new protocols to make a clear distinction between good and bad phone network traffic.

This page will hopefully help our clients understand the need to be compliant with new industry-led measures to clean up mass-outreach by phone. If your vendor is not asking you to engage with these new protocols, your messages are now being restricted by carriers.

TTHM also trains staff on data security, participant privacy and HIPPA protocols. Our goal each year is to get ahead of the security concerns of our clients, and to confidently navigate the increasingly perilous cybersecurity environment.

Please Contact Us with any questions or concerns you have about the information on this page, the forms we ask you to complete, or how these protocols of adhering to Government & Industry Compliance Requirements help to ensure that your outreach gets delivered.

HIPAA & Data Security

At TTHM we prioritize data security and the privacy of both clients and live event participants. TTHM Operators are trained for compliance with the Health Insurance Portability and Accountability Act (HIPPA).

Our Event Operators and Setup Specialists are required to sign a Non-Disclosure Agreement related to their work with TTHM, and pass a test of their knowledge to work our live events. Our Data Managers and Reporting Specialists are similarly trained in HIPAA protocols, and all TTHM staff must comply with our strict internal Security & Privacy policy.

TTHM protocols are not limited to just our healthcare clients. We extend these security, privacy and accountability practices to all of our forums to go above and beyond client security expectations.

Our current Security & Privacy Policy was updated in 2022 and developed in tandem with Teletownhall to ensure that the system we use for producing outreach campaigns and events is also secure. TTHM takes client data security and privacy extremely seriously, and we work each year to extend our protections on those fronts.

STIR/SHAKEN
Mass-Dialing Registration

STIR/SHAKEN telecoms protocols were implemented on June 30, 2021 – what we are calling Authentication Day. These protocols were a long time coming, and they help legitimate mass- communications stand out from a crowded field of scammers and spammers.

The FCC worked with Voice Service Providers and Mobile/Landline Phone Carriers to develop and implement STIR/SHAKEN. TTHM uses STIR/SHAKEN to pre-register your Caller ID phone number prior to large-scale dialouts. This allows carriers to clear legitimate phone traffic to targeted recipients, even at high volumes.

We view this new regulation as another chance to prove that compliance and caution is what sets TTHM apart from fly-by-night telecommunication vendors. If your phone outreach vendors have not asked you to register your Caller ID through STIR/SHAKEN, your delivery rate has likely plummeted. This protocol has become universal for major US carriers.

Note that carriers are leading this charge, and they are extremely serious about using STIR/SHAKEN to legitimize phone outreach and 10DLC to register text outreach. Avoiding compliance with these new protocols will mean that you are paying for messaging that never gets delivered.

Download STIR/SHAKEN Setup Form

Learn more about how we stay ahead of the compliance curve.

10 Digit Long Code (10DLC)
Mass-Texting Registration

What is 10DLC?

10DLC stands for “10-Digit Long Code” and references a virtual phone number used to authenticate large- scale SMS and MMS text campaigns for carriers delivering messages sent by TTHM. This authentication process will require TTHM to register all clients through The Campaign Registry (TCR) before beginning new Text Alert campaigns.

This industry-led effort to sanction legitimate text campaigns clears A2P (Application-to-Person) or P2P (Peer-to-Peer) messaging to intended recipients. 10DLC now plays an important role in the authentication process for A2P/P2P text messages sent across all major mobile networks. TTHM SMS/MMS Text Alerts are universally affected by 10DLC.

Why is 10DLC necessary?

Using 10DLC will allow businesses, organizations, cities, counties, school districts, political campaigns and elected officials to send a high volume of SMS/MMS text messages from a single local number. Our 10DLC Registration Form will help TTHM to clear client messaging through mobile carriers prior to sending Text Alerts. Non-compliant P2P & A2P text campaigns will be fined, slowed or blocked by mobile carriers. Severe cases will result in a campaign audit.

10DLC is one more way to separate legitimate A2P and P2P text outreach from scams and spam. We are excited that mobile carriers have worked in concert to elevate genuine Peer-to-Peer/App-to-Peer text messaging. This protocol also allows us to ensure that each of your text messages originates from the same local phone number.

How does registration work?

The Campaign Registry (TCR) now requires that the information below be submitted prior to sending texts through mobile networks. Successful submission of this form will result in a Verification Token unique to each client and the vendor sending their texts. This verification process can take up to a week, but typically takes less.

10DLC must be initiated through TTHM and then registration must be maintained annually for your organization to remain compliant. Telephone Town Hall Meeting will maintain your Annual 10DLC Registration based on the fees charged by TCR and mobile networks. Each Campaign Verification Token is specific to the text vendor that submitted the form on behalf of their client and cannot be shared between text vendors.

How much does 10DLC cost?

Political Campaigns need to register with both The Campaign Registry (TCR) and Campaign Verify once per cycle in addition to paying the Annual Registration Cost. Registration must be specific to a single candidate or issue campaign.

Non-Political client types only need to register with The Campaign Registry once, then must pay the Annual Registration to maintain their ongoing 10DLC registration.

2022 Political Client Annual 10DLC + Campaign Verify Cost $275

2022 Non-Political Client Annual 10DLC Cost $250

Telephone Town Hall Meeting (TTHM) has created an annual cost for each client type to first set up and then maintain registration with The Campaign Registry. This annual cost is subject to change based on the fees charged by TCR and mobile networks. Registering your text campaign early in the year will help avoid any fees added as 10DLC develops.

Download the 10DLC Registration form and/or the 10DLC Campaign Verify form below.

Learn how to avoid a 10DLC Audit by downloading the 10DLC Fact Sheet below.