Mobile Direct Dialing

How can you reliably and compliantly reach mobile phone users?

Mobile Direct Dialing invites mobile users into Telephone Town Halls using a live operator introduction.
Our virtual hold room enables compliant mobile outreach without prerecorded messages.
Expand your reach to mobile-only households alongside landline and opt-in audiences.
Live scripts satisfy federal requirements while smoothly connecting callers to the Teletownhall forum.
Works alongside Branded Text Alerts, which can drive permanent opt-ins for your events.
Mass mobile dialing grows live event audiences while maintaining strict carrier and legal compliance.
TTHM can help source targeted mobile dialing lists based on client needs.

Mobile outreach has been limited in the past for Teletownhall forums and Voice Broadcasts. TTHM now offers multiple outreach avenues to connect you with the most possible mobile phones.

Many of our clients have historically only been able to legally dial mobile phones that have opted-in through our Branded Text Alert, Web Registration, or another opt-in method. These permanent opt-in solutions are valuable over time, but Mobile Direct Dialing instantly scales up mobile participation for individual events.

How does Mobile Direct Dialing work for Telephone Town Halls?

This option for mobile outreach allows us to utilize a virtual hold room to welcome mobile phone users to the live forum without using recorded audio.

The Telephone Consumer Protection Act (TCPA) forbids calling mobile phones with a recorded message unless the recipient has opted-in for contact from the calling entity.

Our virtual hold room allows a live TTHM Operator to read a brief 10-15 second script as mobile users answer our outbound Telephone Town Hall call. Once a group of inbound mobile phones have heard that live message from our Operator, they are moved automatically to the live Telephone Town Hall event. Note that mobile users will not receive a voicemail message from Mobile Direct Dialing in order to maintain TCPA compliance.

Clients like labor unions, utility cooperatives, health care providers. and active legislators often reach an audience that has opted-in through membership or for which a TCPA exemption exists. For those client types, Mobile Direct Dialing is typically unnecessary.

For the many other markets we serve, Mobile Direct Dialing offers one more powerful option for making sure messaging reaches mobile users.

Does Mobile Direct Dialing replace Peer-to-Peer Text Alerts?

We do not see Mobile Direct Dialing replacing our Branded Text Alert service, because texts deliver more content and generate ongoing opt-ins for client Tele Town Halls.

Many of our municipal, transit, and legislative clients use Text Alerts to ask targeted mobile users to opt-in for all of their future TTHM forums. That process has generated substantial ongoing opt-in lists of participants who want to join every virtual event. Text Alerts that ask for opt-ins from mobile users can also deliver important websites, phone numbers, action items and updates in the same message.

Some of our clients use Text Alerts to simply deliver important notifications or to promote an upcoming Telephone Town Hall. Our Text Alerts do not require an opt-in and can be used to deliver messaging for every client type. For that reason, Branded Text Alerts will always have a place in the TTHM Toolbox.

Robocall traditional voice broadcast by TTHM

When should you use Mobile Direct Dialing?

Mobile Direct Dialing offers the ability to invite an enormous audience to your live event by dialing mobile phones directly along with landlines and opt-ins. This mass mobile dialout casts a wide net and brings a substantial audience to your Telephone Town Hall Meeting.

The mobile dialout takes place at the same time as the general Telephone Town Hall dialout to landlines and opt-ins, and TTHM can help source data targeting a specific audience based on location or demographic details. That means adding a large target audience to your outbound Telephone Town Hall call across any mix of landline and mobile phones.

No voicemails are left for mobile users who have not opted-in for the call to ensure that we are compliant with the federal regulations that guide responsible telecoms outreach. So, if you need to deliver detailed information to those who miss our outbound Telephone Town Hall call, then Branded Text Alerts are a good solution.

We also continue to require STIR/SHAKEN and 10DLC registration for outbound calling and for Branded Text Alerts respectively. Compliance with the TCPA and with industry-led registration protocols will always be mandatory at TTHM, because that is what separates our legitimate outreach initiatives from the fly-by-night operations and flash-in-the-pan campaigns that give our industry a bad name.

Getting important messaging to mobile users is increasingly critical as landline phones are phased out. Consider Contacting Us to discuss your mobile outreach options. TTHM customizes every outreach event and service to the specific goals of our clients, and we are always happy to discuss which tools best fit your needs.