Patchthroughs

Patch Teletownhall or Voice Broadcasts to Call Centers

In-Event Transfers &
Voice Broadcast Patches

Enable in-event patchthroughs to instantly connect participants with support teams, call centers, legislative offices or helpful resources.
Offer up to two targeted transfers per event. Transfer numbers can be static or personalized by participant data.
Use key-press transfers during Telephone Town Halls to drive advocacy and immediate action.
Educate audiences first, then transfer serious inquiries to avoid overwhelming support staff.
Reporting shows transferred participants, identifying highly engaged advocates for follow-up.
Pricing is based on Transfer Minutes, so you are charged based on your level of success moving participants.
TTHM can also launch Voice Broadcasts that patch listeners to specific destinations after hearing recorded instructions.

How does an in-event Telephone Town Hall transfer work?

Directly connect your Teletownhall audience to member support, call centers, virtual training centers, donation opportunities or legislative offices. Use transfers to help your forum participants engage in advocacy or reach needed support.

We can support up to two transfer options within a Telephone Town Hall event. Target a static phone number for general transfers, or create a dynamic transfer where the targeted transfer number is embedded in dialing data and specific to each participant.

Transfer details are included in the reporting package for each Telephone Town Hall Meeting so that you can ID those who transfer and provide additional followup where necessary.

Voice Broadcast Patches

TTHM can also initiate a transfer by launching a targeted Voice Broadcast encouraging call recipients to take action with a single key press. The Voice Broadcast provides call recipients with recorded audio instructions, then encourages a transfer to a phone number of your choice.

Remember that we also offer Branded Text Alerts to deliver extensive instructions to your audience, keeping them engaged and informed.

Instant Activism

Activate your strongest advocates by providing key information, then patching them to targeted call centers, legislators, organizations or businesses.

Use this Patch-Through feature during a live Telephone Town Hall Meeting to turn an educated audience into instant activists. Those who transfer will be tagged in reporting so that you can continue to engage your strongest advocates.

Member Support

Patch Teletownhall participants to a call center for member support or for additional information on available programs and services. This service is particularly useful for our Health Care and Utility Co-Op clients who want to ensure that member needs are met.

TTHM typically works to answer fundamental questions through introductory content and Q&A before opening up transfer lines for those who need advanced or additional support. This ensures that your call center is not overwhelmed with simple questions, and instead has the bandwidth to help those that truly need it.