Health Care Outreach

Upgrade member engagement & education with TTHM

How does a Telephone Town Hall work for health plan members?

• Reach thousands with one dialout!
  Recipients simply answer their phone to join the live forum.
• Add language simulcasts in Spanish, Korean, Vietnamese, etc.
  Incoming participants select their language of choice.
• Offer participants transfers during or at the end of the event.
  Transfer to support teams or to call centers for scheduling.
• Engage members! The moderated forum keys on participation.
  Answer questions, run surveys, tag listeners for followup and more.
• Evaluate your virtual phone forum effectiveness.
  Extensive reports include an executive summary and participation details.
• No subscription, schedule events as needed.
  On-board new members, encourage appointments & programs, provide plan updates during enrollment periods, or amplify a special program.

How does TTHM assist with live Teletownhall event production?

Our forums are customized to achieve the specific goals of our clients based on detailed script/agenda development and professional live event production. We help develop a program that typically includes a mix of general benefit overviews and interactive Q&A to provide more detail and ensure that participants are gaining a complete understanding of the subject matter.

TTHM Operators are trained to prevent membership loss by triaging simple issues and elevating serious or personal concerns to your support teams based on client criteria. We can also set up in-event transfers to one or two targeted Member Services phone numbers depending on the purpose of the forum. TTHM has produced virtual events for on-boarding new members, provided annual plan updates, helped Medicaid recipients keep their benefits, amplified special programs, and encouraged a successful health care journey for hundreds of thousands of beneficiaries.

Many Medicare and Medicaid recipients are more comfortable learning about benefits in a phone forum format, but we still work to improve their access to more advanced interactions with their providers. We often use these forums to educate listeners on available digital tools and how to access them on smart devices and computers.

How do we broadcast Telephone Town Halls in other languages?

How do Telephone Town Halls increase member retention?

Telephone Town Hall Meetings allow you to reach a larger audience than other formats because of our outbound dial technology so that you can feature doctors and plan experts in an appealing, easy-access event.

TTHM event management enables client presenters to focus on sharing key information, interacting with attendees, answering questions, and educating the audience on the features and benefits of a given plan. Our goal is to help educate and retain Medicare and Medicaid beneficiaries.

Telephone Town Hall Meeting provides a financially efficient means to communicate with large targeted groups of your members, helping them get the most from their health care benefits. These events are especially effective for Medicare and Medicaid beneficiaries who prefer a detailed verbal walk-through of benefits, and appreciate the opportunity to have their questions fielded by live operators and knowledgeable experts.

Our experienced Moderators and Operators can help you craft an event program that balances information delivery and audience interaction. We want to retain listening members on our live forum with the goal of retaining them on your plan. By creating a workflow between our operators and your support teams, we can ensure that every member question is answered either during or after the live event.

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