f

Municipalities & Counties

Upgrading City & County outreach with TTHM

Jump to a Testimonial from the City of Rochester
Jump to a sample Teletownhall for Gotham City

How does a Telephone Town Hall Meeting work for a City or County?

  • We use virtual telephone town hall forums to connect city and county leaders to a large target citizen audience.
  • The event starts with an outbound dial to resident landline and mobile phones along with Web Registrants and Text Alert Opt-Ins.
  • The forum continues with moderated introductions, updates from city leaders, and details from content experts.
  • TTHM works with client deciders to engage the listening audience through screened, moderated Q&A and real-time polling.
  • We can focus the discussion on a bond initiative, the budget, infrastructure, parks & recreation, disaster relief, transportation, etc.
  • A combination of live questions and pre-submitted questions dictate the flow of Q&A, with answers coming from speakers representing different departments and from city/county leaders.
  • TTHM even offers Language Simulcasts in Spanish, Vietnamese & Korean to reach deeper into your community.
Denver AI Skyline municipal telephone town hall meeting

What roles are involved in the live forum production for a City or County?

  • The TTHM Moderator and a team of live Operators manage the telephone town hall by screening questions, collecting emails, running polls, delivering PSA’s, and facilitating Q&A.
  • The client selects city/county leaders and content experts representing relevant departments to present information and answer resident questions.
  • During the forum, client decision-makers review questions using a web-based control platform. You determine which questions to answer, which speakers will answer them, and which residents to flag for later followup offline.
  • We provide clients with training on the Teletownhall virtual production platform to ensure that speakers and decision-makers are comfortable during the live forum.
  • Reporting includes a full forum recording, detailed participation statistics, all submitted questions, collected emails, any voicemails left by participants and more.
Mass broadcast telephone town hall meetings for public relations communications

What other services can be combined with Teletownhall events for Cities and Counties?

Telephone Town Hall Meeting services help enhance your outreach avenues before during and after each live tele-town hall event. TTHM uses an arsenal of mass-communications tools to create meaningful engagement and deliver trustworthy information.

We leverage e-Registration and MMS Text Alerts to promote the event in advance, and you can add Mobile Direct Dialing to invite mobile users during the live tele-town hall dialout. And our experienced Telephone Town Hall Meeting production team can add real-time polling, patchthroughs, webcasting and email collection during the event to broaden the reach and impact of your forum.

  • Leverage our Branded MMS Text Alert service to deliver detailed information under a city banner image that authenticates your messaging for residents. This tool can also be used to generate ongoing opt-ins for your telephone town hall forums.
  • Utilize Mobile Direct Dialing to reach mobile phones during the tele-town hall dialout with a live invitation to join the discussion.
  • Add a Simulcast in Spanish, Vietnamese, Cantonese, Mandarin, Korean, Armenian, etc. to ensure that you are communicating with residents across language barriers.
  • Use our custom Web Registration Page to generate VIP opt-ins from the community. These numbers are typically dialed first before a larger dialing list targeted by area/demographics.
  • Offer a Web Simulcast via a web browser on a mobile device or PC so that residents can register and join during the live forum.
  • Take advantage of our Zoom Integrations so that tech-savvy community members can choose to join on a familiar webinar platform instead of listening over the phone.

Telephone Town Hall Meeting has served municipalities and counties of all sizes over twenty years of working in mass-communications. TTHM can help you reach more residents than all your other traditional engagement tools combined using push-dialout live forums and branded texting.

Visit the TTHM Toolbox to see all our outreach tools.

Contact Us for a virtual demo of our services or a custom quote.

Read a testimonial from the City of Rochester, NY

Rochester has held annual Telephone Town Hall Meetings since April of 2015.

As of January 2026, they have had 58,283 residents attend their forums, received 858 questions from live event participants, and collected 792 opt-ins for their e-newsletter. The city has approximately 207,282 residents and 107,495 registered voters.

View a sample forum for Gotham City District 2

Want to get a closer look at how it works?
Schedule a demo of our outreach technology and services.

Let’s Get Started!