TTHM uses virtual town hall meetings to reach a targeted audience of citizens and provides the professional moderation, staffing, and alternate-language interpretation options needed to include broad segments of each city and county.
Some of the special processes utilized by TTHM during these teletownhall forums include patchthroughs to legislators for advocacy or transfers to training opportunities. We also run live polls to get feedback from union members, or to take votes on motions where each vote is tracked to the individual participant.
In the second episode of our One Click at a Time podcast, Jason Ackerman sits down with Ian Cerveny, Allison Court, and Preston Underwood to dive into the nuts and bolts of live forum setup and production. Ian and Allison have moderated thousands of Telephone Town Halls, and they highlight some of the work TTHM did during the pandemic to help provide critical information to at-risk seniors.
Continuing our dynamic work producing teletownhall forums for healthcare clients allows us to help with retention, demystify benefit coverage, and instantly connect recipients to member services for personalized attention.
During the community shutdowns, our municipal and health care clients needed to distribute critical information in a timely fashion with no ability to meet in person. The public was able to easily tune in to a Teletownhall about what requirements were being introduced or changed in their town, so they knew whether or not they could go out and what requirements were in place for public spaces. Our health care forums with Medicare and Medicaid beneficiaries reviewed how to safely navigate the pandemic while minimizing personal and communal risk of infection.
Expanding outreach through TTHM’s mass-communication tools typically starts with teletownhalls. Call your target audience and engage them with live professional call operators like me!
Here are some helpful add-ons that can make your telephone town halls even more successful. Before the telephone town hall meeting takes place, sending a p2p text alert to mobile phones of potential audience members encourages them to opt-in for the outbound teletownhall dial.
Members who speak languages other than English are eager to fully participate in union activities, and we bridge that gap with Alternate Language Simulcasting.
Like most of our labor clients, SEIU 503 in Oregon already uses Teletownhalls to keep its members updated. Forums typically focus on bargaining, reporting workplace issues, and utilizing the resources of the union. It was a natural step for 503 to call the entire membership for a discussion on how the new mandate affects workers in Oregon.
Unpacking benefit changes delivered in legalese is difficult for many Medicare recipients. We use live forums to explain changes and answer general member questions. Our Teletownhall service has proven to be an effective Medicare patient retention tool leading into the annual open enrollment period. Combined with our peer-to-peer MMS/SMS text service (P2P Text Alerts), TTHM Teletownhalls can deliver detailed information to a large member audience efficiently.