Telephone Town Hall Meeting (TTHM) has been extremely successful in helping clients communicate urgent and ongoing COVID-related information. Public-facing entities need to explain the current situation, set expectations for the future, and detail a broader plan for the COVID pandemic. Many of our clients feature expert guests from medical, advocacy and public policy backgrounds.
Unpacking benefit changes delivered in legalese is difficult for many Medicare recipients. We use live forums to explain changes and answer general member questions. Our Teletownhall service has proven to be an effective Medicare patient retention tool leading into the annual open enrollment period. Combined with our peer-to-peer MMS/SMS text service (P2P Text Alerts), TTHM Teletownhalls can deliver detailed information to a large member audience efficiently.
You probably already know what P2P Text Alerts are, who uses Text Alerts, how peer-to-peer texting works, and the difference between SMS and MMS. If not, TTHM can educate you on this dynamic mass-text technology.
MMS text has more capabilities than SMS text. By adding media like a banner image to an outbound text message, we can create a visual dimension to your outreach. More importantly, a branded image makes the message authentic for text recipients. Authenticity is key when sending P2P Text Alerts.
Peer-to-Peer Texting allows our operators to send individual texts at a rapid rate. Each text is sent manually, and every response is managed based on customized scripts that can also be modified by operators to fit replies.
Every outreach initiative is unique, and TTHM encourages discussing all text options to determine the best balance of cost, deliverability and impact.